Terms of service

1. Who we are

Business name and legal form

ინდივიდუალური მეწარმე ჰეუნგ სიკ პარკ (Individual Entrepreneur Heung Sik Park)

Identification number

322959553

Registered on

4 February 2026

Address

2a Irakli Abashidze Street, Vera District, Tbilisi 0179, Georgia

VAT status

Not a VAT payer

Email

help@ecolinkwork.com

2. Scope and definitions

Green Menu includes menu.ecolinkwork.com and id.ecolinkwork.com, the venue and staff screens, the guest menu, QR codes and integrations such as the BOP till. Together they are "the Service".

• "Operator" — the entrepreneur named in section 1 who provides the Service.
• "Venue" — a business (café, restaurant, hotel and so on) that creates an account and publishes a menu. The venue is the food business operator.
• "User account" — an account on id.ecolinkwork.com used by an owner, manager or staff member, including staff PIN profiles.
• "Guest" — a natural person who opens a venue's menu through a QR code or link, with or without an account.

These terms, the privacy notice (/privacy), the data processing addendum (/dpa) and the subprocessor list (/subprocessors) form the contract. Terms agreed individually prevail over these standard terms (Civil Code, art. 342).

3. How the contract is made

In line with articles 8 and 9 of the Law on Electronic Commerce:

• Technical steps: on id.ecolinkwork.com choose to create an account, enter your email, password and venue name (or use Google or Facebook), read these terms through the link above the button, and press the button. The contract is formed once your email is confirmed.
• Correcting mistakes: every field can be changed before you press the button. After sign-up, venue and account details can be edited in settings.
• Keeping the contract: the current version is always at /terms and can be saved or printed as a PDF. We will email an earlier version on request.
• Languages: Georgian, English and Korean. The Georgian text prevails.
• Confirmation: we confirm account creation and each paid order by email, and issue an invoice for every payment.

The contract is made electronically and, under the Law on Electronic Documents and Electronic Trust Services, has the same force as a written one.

4. Accounts and security

• Give accurate details and keep them up to date.
• Keep passwords, PINs and device codes secret. Actions taken with an account count as actions of its holder.
• The venue grants and removes access for its managers and staff and is responsible for who it lets in.
• We recommend two-step sign-in. If an account is used without permission, write to help@ecolinkwork.com straight away.

5. What the Service does

The Service is not a till, accounting or stock system. It covers building and publishing menus, QR codes, translations (including automatic suggestions), allergen and diet labelling tools, a staff screen, anonymous statistics, integrations and, optionally, connecting phone payments.

The Service keeps improving. If a change would reduce a core feature of a paid plan to your disadvantage, we will tell you at least 30 days ahead and you may end the contract (section 7).

6. Plans, trial, payment and tax

• Plans (Free, Essential, Professional, Group) and prices are published on the pricing page. A new account uses Professional free for 15 days with no card; afterwards it moves to Free.
• Free: 1 venue, 10 menu items, 1 language. Above the limit the guest menu stays visible, but publishing beyond it needs a paid plan.
• The Operator is not a VAT payer, so no VAT is added to the price. Before you pay, the payment screen and the invoice show the currency and the total. If the Operator becomes a VAT payer, it will tell you in advance.
• Payment is made on the page of a licensed payment service provider (for example TBC, Bank of Georgia or Payze). The Operator does not store card details.
• Paid plans are paid in advance, monthly or yearly. Automatic renewal applies only when the payment screen says so clearly and you agree to it.
• If a payment fails, the Service continues for 14 days and then the account moves to Free; the published menu stays available.
• We announce price changes at least 30 days ahead; they never apply to a period already paid.
• Refunds are made where the law requires, and where the Service did not work for a substantial part of a paid period through the Operator's fault.

7. Ending and suspending the contract

• A venue may cancel a paid plan at any time in settings. The paid plan runs until the end of the period already paid.
• For 30 days after cancellation the account stays available to read and export (JSON, CSV, PDF); after that the guest menu is taken down.
• The Operator may suspend or end the contract for good reason under Civil Code article 399 — for example a material breach of these terms, unlawful content or non-payment — after notice and a chance to fix it. Immediate suspension is used only for a genuine security or legal risk.

8. Venue content and allergens

Menus, prices, photos, descriptions, allergen and diet labels belong to the venue, and the venue is responsible for their accuracy and legality.

• Under article 31 of the Technical Regulation on Food Information to Consumers (Government Decree No. 301 of 2016), the duty to give allergen information for non-prepacked food lies with the food business operator — the venue. The Service neither confirms nor creates allergen information.
• If a venue does not declare allergens, guests see that the information was not provided and are told to ask staff.
• The venue is responsible for prices (including taxes), age limits for alcohol, and the right to use its photos and texts.
• To provide the Service (storing, displaying, translating, backing up and exporting), the venue gives the Operator a non-exclusive, royalty-free right for the term of the contract.

9. Automatic translation and AI

Automatic translations and the menu assistant can be wrong. The venue confirms translations before publishing. AI does not create allergen information and never publishes a menu on its own.

10. What you must not do

• post unlawful or misleading content, or content that infringes others' rights;
• impersonate another brand or person, or phish;
• upload malicious code, or try to gain unauthorised access or bypass security;
• send automated bulk requests that disrupt the Service;
• resell the Service without the Operator's written consent.

11. Reporting unlawful content

If you see unlawful content, or content that infringes your rights, on a menu, write to help@ecolinkwork.com with the link and the reason. Under article 13 of the Law on Electronic Commerce, once we have actual knowledge we remove the content or restrict access to it without delay and inform the venue.

12. Guests

• The guest menu is free and needs no account.
• The venue is responsible for the menu content, prices, allergens, orders, payment and the food itself. If you have a serious allergy, always ask staff before ordering.
• A phone payment is between the guest and the venue, through a licensed payment provider. The Operator is not a party to that payment and never holds the money.
• Nothing in these terms limits your rights under the Law of Georgia on the Protection of Consumer Rights.
• Complaints go first to the venue, or about the Service to help@ecolinkwork.com. You may also contact the Georgian Competition and Consumer Agency.

13. Connecting phone payments (venues)

To accept phone payments, the venue signs its own agreement with a payment provider, and the money goes to the venue's account. The Operator is not a payment service provider, does not hold guest funds and takes no fee from guest payments. The payment provider's own terms apply.

14. Third-party services

Google or Facebook sign-in, the BOP till, payment providers and similar services have their own terms. The Operator is not responsible for their availability but works to keep integrations running correctly.

15. Personal data

Personal data is processed under the Law of Georgia on Personal Data Protection as described in the privacy notice (/privacy) and the data processing addendum (/dpa). The Operator is the controller of account data; for data inside venue content the venue is the controller and the Operator the processor. The supervisory authority is the State Audit Office of Georgia.

16. Availability

The Operator works to keep the Service available at all times and gives advance notice of planned maintenance where it can. No specific availability level is guaranteed unless agreed in a separate contract.

17. Intellectual property

The Green Menu software, design and brand belong to the Operator. During the contract you have a non-exclusive right to use the Service. The Operator may use suggestions you send to improve the Service.

18. Liability

• The Operator is liable for damage caused intentionally or by gross negligence, and for harm to life or health; this liability is not limited (Civil Code articles 395 and 348).
• Towards venues (entrepreneurs), in all other cases the Operator is not liable for lost profit or indirect damage, and its total liability is limited to the amount paid for the account in the 12 months before the damage arose.
• Towards guests (consumers), liability is limited only as far as the law allows.
• The Operator is not responsible for the accuracy of information a venue publishes, including allergens and prices.

19. Force majeure

Neither party is liable for failing to perform because of circumstances it could not overcome (natural disaster, widespread power or internet outage, an act of a public authority and similar), for as long as those circumstances last.

20. Changes to these terms

We tell venues about changes by email and on the venue screen at least 30 days ahead (or as soon as possible when a change is required by law or security). If a change is to your disadvantage, you may end the contract before it takes effect and receive a pro-rata refund of the unused paid period. Changes never limit guests' consumer rights.

21. Governing law and disputes

• The contract is governed by the law of Georgia.
• If there is a dispute, write to help@ecolinkwork.com first; we will try to settle it by agreement within 30 days.
• Disputes between entrepreneurs that are not settled are heard by Tbilisi City Court.
• Consumers (guests) keep their statutory right to apply to the Georgian Competition and Consumer Agency or to the court determined by law.

22. Final provisions

• Notices are sent to the account email; you can reach us at help@ecolinkwork.com.
• If any provision is invalid, the rest remain in force.
• A venue may transfer the contract with the Operator's consent. If the business is transferred, the Operator will inform venues.
• Unclear wording in these standard terms is interpreted in favour of the other party (Civil Code article 345).